You are responsible for inspecting your order immediately upon receipt.
All return requests MUST be submitted WITHIN 7 DAYS of receiving your order.
You may NOT return items without an MRA (Merchandise Return Authorization) number.
All return items must be received within 1 month of return approval.
A 20% Restocking Fee will be applied to all returned items or cancelled orders except if you are requesting to exchange an item of at least the same value, the normal 20% restocking fee will be waived, but costs to re-ship will apply.
You are responsible for return shipping costs but you may ship via USPS, UPS or FedEx.
Errors on our part will be refunded or exchanged only after we have inspected returned items. Defects or mistakes must be reported within 7 days of receiving your order.
Shipping charges on return items are non refundable, including free shipping orders.
International shipping charges are not refundable on returned items.
NO RETURNS are accepted on items you have used, washed, or damaged, including damage to product packaging.
If you are not sure about a product color, please request sample color swatches - disputes about color are subjective and a 20% restock fee will apply.
Linen Returns Procedure:
Retrieve your original purchase receipt that was emailed to you.
Click reply and include (copy & paste) one of the following reasons that you are returning the merchandise.
PLEASE COPY AND PASTE ONE OF THESE REASONS INTO YOUR EMAIL
Reasons For Returning:
1. You Do Not Like Item.
2. Received Damaged or Faulty Item.
3. Received Wrong Item.
4. Ordered Wrong Item.
5. Received Shipment Was Missing Item(s).
COPY AND PASTE ONE OF THESE REFUND TYPES INTO YOUR EMAIL
Preferred Refund Type:
1. Exchange The Item.
2. Refund My Credit Card.
You can also include any additional comments such as the date by which you need replacement items.
You will receive an email response usually within 1-2 business day(s) regarding your return.
If you have not received a response within this time frame, contact us immediately by live chat on our website..
PLEASE DO NOT return items before receiving a response from our returns department or your items will be refused.
After receiving a response, clearly print the MRA# above our address on the return packaging and ship the items back to us.
When your items are received and inspected you will be refunded or exchanged items sent.
Refunds for returned items or cancelled orders can take up to 30 days to process.